Ecommerce fulfilment, end to end
Receiving, storage, picking, packing, dispatch and returns, handled as one process rather than six disconnected ones.
Fulfilment is not one job. It is receiving stock, putting it away, finding it again, packing it correctly, getting it on the right courier, and handling what comes back. Most brands outsource it once the packing bench starts eating the days they should be spending on the brand itself.
Parcelo handles all six parts as one process for Australian ecommerce brands, run on a purpose-built, AI-assisted warehouse system rather than spreadsheets, so the detail does not get lost as volume grows.
What is included
- Inbound receiving, counted and checked against your delivery
- Storage, with stock kept in a condition your customers would accept
- Picking against your live orders
- Packing to your specification, including branded materials
- Dispatch and courier handover
- Returns received, inspected, graded and restocked or set aside
How it works
We check the fit first
You send your volumes and products. You get a rate card built on those numbers, or a straight view on where your brand would be better served.
You get a quote broken down by line
Receiving, storage, pick and pack, packaging and returns are priced separately so you can see what drives your cost.
Stock arrives and is booked in
We count it, record it and tell you what we actually received, not what the paperwork said.
Orders flow
Orders are picked, packed and dispatched. You keep selling; we keep the bench moving.
Why the setup is deliberate
Large providers are efficient because they standardise. That efficiency is real, and for a brand shipping thousands of orders a month it is the right answer.
Below that, standardisation becomes friction: minimum invoices, exception fees for anything unusual, and an account manager who has never seen your product. Parcelo is set up the other way round. Each brand's workflow is built during onboarding and the operation grows around it.
Common questions
- What order volume do you work with?
- From first orders up to around 5,000 a month. Smaller brands get flexible terms and no hidden minimums; larger ones get the process that volume needs: every item scanned against the order before sealing, published dispatch standards, and one person accountable for the account. Send us your numbers and you get a rate card built on them.
- Do you charge a minimum monthly fee?
- Parcelo is designed for small and growing ecommerce brands. Any account-specific minimum or commercial requirement is disclosed clearly before onboarding, in the rate card you agree to, so you will never meet one for the first time on an invoice. Minimum monthly charges are common across the Australian market and they are the single biggest cost surprise for smaller brands.
- What products can you not handle?
- Food and beverage, medicines and therapeutic goods, supplements, alcohol, dangerous goods, anything needing cold storage, and items that are very heavy, oversized or highly fragile.
- Which sales channels do you work with?
- Orders are fulfilled from wherever you sell. Shopify connects through the API, with orders pulled automatically and tracking written back to the order on dispatch. WooCommerce, BigCommerce, Squarespace and Magento are supported, and so are marketplace channels including eBay, Amazon and Etsy. Selling across several channels at once is normal rather than an exception: they draw on the same stock, in the same picking run, so you are not holding separate inventory for each one. How each channel connects is set up during onboarding and you will be told which parts are automated before you commit.
Not sure what your fulfilment would actually cost?
Work out a realistic range first, then get a quote based on your real numbers.