Ecommerce fulfilment, end to end
Receiving, storage, picking, packing, dispatch and returns — handled as one process rather than six disconnected ones.
Fulfilment is not one job. It is receiving stock, putting it away, finding it again, packing it correctly, getting it on the right courier, and handling what comes back. Most brands outsource it once the packing bench starts eating the days they should be spending on the brand itself.
Parcelo handles all six parts as one process for Australian ecommerce brands, run on a purpose-built, AI-assisted warehouse system rather than spreadsheets — so the detail does not get lost as volume grows.
What is included
- Inbound receiving, counted and checked against your delivery
- Storage, with stock kept in a condition your customers would accept
- Picking against your live orders
- Packing to your specification, including branded materials
- Dispatch and courier handover
- Returns received, inspected, graded and restocked or set aside
How it works
We check the fit first
You send your volumes and products. If we are not the right operation for you, we say so before anyone wastes a call.
You get a quote broken down by line
Receiving, storage, pick and pack, packaging and returns — priced separately so you can see what drives your cost.
Stock arrives and is booked in
We count it, record it and tell you what we actually received, not what the paperwork said.
Orders flow
Orders are picked, packed and dispatched. You keep selling; we keep the bench moving.
Why the setup is deliberate
Large providers are efficient because they standardise. That efficiency is real, and for a brand shipping thousands of orders a month it is the right answer.
Below that, standardisation becomes friction: minimum invoices, exception fees for anything unusual, and an account manager who has never seen your product. Parcelo is set up the other way round — each brand's workflow is built during onboarding and the operation grows around it.
Common questions
- What order volume do you work with?
- We are built for the range where national providers usually apply a minimum charge — brands past the kitchen-table stage but well short of enterprise volume. Send us your numbers and we will tell you honestly whether this makes sense for you yet.
- Do you charge a minimum monthly fee?
- No. You are billed for the orders you actually ship. A quiet month costs you less, not the same.
- What products can you not handle?
- Food and beverage, medicines and therapeutic goods, supplements, alcohol, dangerous goods, anything needing cold storage, and items that are very heavy, oversized or highly fragile.
Not sure what your fulfilment would actually cost?
Work out a realistic range first, then get a quote based on your real numbers.