Returns handled properly, not just received
A return is not finished when the parcel arrives. It is finished when the item is inspected, graded, restocked or written off — and you know which.
A return is not finished when the parcel arrives. It is finished when the item has been inspected, graded, and either put back into sellable stock or written off — and you know which of those happened.
Returns handled badly are twice as expensive as they look: you pay to process them and you lose the stock value anyway.
How a return is processed
Received
The return is booked in against the original order where possible.
Inspected
Condition is assessed against your standard — not a generic one.
Graded
Sellable, needs repacking, or write-off.
Actioned
Sellable stock goes back into inventory; the rest is set aside and reported rather than quietly absorbed.
Why the grading standard matters
The line between sellable and not sellable is a commercial decision, not a warehouse one. On apparel and accessories in particular, that line moves depending on your brand.
You set the standard. We apply it consistently and tell you what we found.
Common questions
- How are returns charged?
- Per returned item, because the work is per item. The calculator shows the typical Australian range.
- Do I find out what condition items came back in?
- Yes. Returns that cannot go back into stock are reported, not absorbed silently.
Not sure what your fulfilment would actually cost?
Work out a realistic range first, then get a quote based on your real numbers.