Branded packaging that survives the warehouse
Your brand, packed your way. Branded mailers, inserts and kitting are planned into your workflow, not treated as exceptions.
Your brand, packed your way. Branded mailers, tissue, inserts, thank-you cards, kitting and specific packing instructions are part of how the order gets built, not an exception bolted onto a standard process.
Custom packaging is where a lot of fulfilment quotes quietly get more expensive. At national scale those extra seconds per order get priced as exceptions. Here they are planned into your workflow during onboarding, and anything that materially changes the work is priced openly in your rate card rather than appearing later.
What we can handle
- Your own branded boxes, mailers and tape
- Tissue, stickers, cards and printed inserts
- Gift notes and personalised messages
- Simple kitting and bundles
- Presentation standards specific to your brand
Your customer never sees us
The parcel that arrives at your customer's door carries your brand and nothing else. Our name is not on the box, not on the label, and not on anything inside it.
That is not a feature we charge for. It is how fulfilment should work, and the alternative — your customer discovering a logistics company they have never heard of inside an order they placed with you — costs you the relationship you paid to build.
- No Parcelo branding on the outer packaging, ever
- No marketing inserts, flyers or promotional material of ours in your parcels
- Dispatch notifications reach your customer from your own store, because tracking is written back to the order rather than sent by us
- Returns are addressed in your brand's name, so a customer sending something back is still dealing with you
- No co-branding, no "fulfilled by" line, no partner logos
The trade-off worth understanding
Custom packing takes longer per order than throwing an item in a satchel. That cost is real regardless of who does it.
The difference is whether it is priced as a normal part of your service or as a surcharge every time. It is agreed once, up front, in your quote.
Common questions
- Will my customers know you exist?
- No, and that is deliberate. Your parcels carry your branding only, dispatch notifications reach your customer from your own store because tracking is written back to the order, and returns come back addressed in your name. There is no Parcelo logo on the box and no insert of ours inside it. If a customer of yours ever works out who packed their order, something has gone wrong.
- Do I supply the packaging?
- Usually yes. Most brands have already chosen their materials. We can talk through options if you have not.
- Is there a surcharge for branded packing?
- It is priced into your quote rather than added per order as an exception. You will see it before you commit.
Not sure what your fulfilment would actually cost?
Work out a realistic range first, then get a quote based on your real numbers.